Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Join Us in Making a Difference for Children
Your support can help foster children find loving families.
At FamilyUp, we understand the importance of connecting with our community to support children in need of adoption. Our mission is to raise awareness about the countless foster children waiting for loving families. We encourage you to reach out to us for any inquiries or support regarding adoption and foster care.
We provide a wealth of resources and information for potential foster parents, helping them navigate the complexities of the adoption process. Our team is dedicated to answering your questions and guiding you through every step, ensuring that you feel confident and informed. Together, we can make a difference in the lives of children who deserve a loving home.
Thank you for your interest in supporting adoption and foster care. Your involvement can help change lives and create families. Please do not hesitate to contact us for more information or to get involved in our mission.